Help

The app can be found on the Apple App Store or the Google Play Store. Install in the normal way. The initial download is quite small, less than 5MB.

The first time you run the app you must be connected to the internet, preferably using wifi. The app downloads some universal settings on first installation.

You can search for walks before signing in but to download the full details and map for a walk you need to be signed in. You should sign in to the app with your Walkingworld login details - these consist of the email address you used to join Walkingworld and your password. Note that the password is case-sensitive.

If you have forgotten your password select the forgotten password button on the Sign In screen on the app and you will be taken to the website. You will need access to your emails to reset your password.

If you are not yet a member of Walkingworld select the button to Join. You will need access to your emails to join as we send a verification email. Your account will not be active until you have verified your email address.

If you change your Walkingworld login details (such as your email address or password) you will be taken to the Sign In screen on the app the next time you open it. You should then sign in with the new details.

You can use the Walkingworld app for free but taking out an annual subscription brings significant benefits. You will be able to save multiple walks to your device and keep them for 30 rather than 7 days. Walks will download with 'proper' 1:50,000 Landranger and 1:25,000 Explorer Ordnance Survey mapping, with the ability to zoom in closer.

Existing Walkingworld website subscribers do not need to subscribe again for the app. If you are not already a subscriber and wish to do so, click the 'Subscribe' button on the Home page of the app.

Apple in-app subscriptions are on a rolling renewal basis, at the same rate as your first one unless you receive a notification from Apple. You should receive an email shortly before renewal asking you to confirm. If you cancel your subscription during the year the current subscription will remain but it will not be renewed.

If you buy an Apple in-app subscription your Walkingworld account should be updated immediately after subscribing. If this fails - you may receive an on-screen error message - look on the Home screen for a link saying 'Already a subscriber - update the app'. Select this link.

Likewise, if you have re-subscribed you'll need to get the app to update your Walkingworld account. Select the link 'Already a subscriber - update the app'.

If the app fails to update please email support@walkingworld.com, ideally forwarding your Subscription Confirmation email from Apple. We will update your account as soon as we can.

You are only able to search for walks if you are connected to the internet. If you are not connected to the internet a warning will appear and 'Search for a walk' will not be activated.

You can search for walks in four ways:
By postcode – enter either a full postcode (e.g. CA17 4JD) or the first part (CA17)
By place name – enter the place name and then select the correct one from the list that appears below
By Walk ID – you can do this if you know the Walkingworld walk ID. This is a number with up to four digits. Enter the digits only (e.g 2387)
By proximity to your location – if you have location turned on the 'Show nearby walks' button will be activated.

When you have activated a search a list of walks appears. There are 10 walks listed initially, by proximity to your search location. You can tap the button at the bottom to bring up more. Filter the results using the drop-downs at the top for Length, Grade and a set of popular Features. If you have filtered the walks in any way the filter is highlighted in red. You can change the filter at any time and use more than one.

A button on the Home screeen takes you to a list of walks you have saved. You can filter the list in the same way as the results from a search.

Walks are only saved on the device for a limited period of time. When looking in the list for saved walks you can see how long there is before a walk is deleted.

It is not possible to choose the storage location of saved walks on your device, for instance onto an SD card. A saved walk is likely to be 10MB or so and as they automatically delete after a number of days the overall storage requirement should not be that large. You can delete a saved walk at any time.

The walk summary screen gives you an outline of the walk with key details such as length, grade, height gain and expected duraction. You can access the walk summary screen at any time by selecting the left-hand choice from the green menu at the top. The menu items for the map, waymark instructions and directory will be inactive until you have downloaded the full details for the walk.

If you are just browsing walks before choosing one to download you can return to the list of walks by using the back button on Android or the '< Walks' text near the top of the screen on iOS.

After downloading the full details for a walk a number of other items appear and the map, waymark instruction and directory menus at the top are activated. 'Access Info' and 'Additional Info' sections will appear on the walk summary screen, under the description. Subscribers will also get a button for downloading a GPX file for the walk.

When you select to get the full details for the walk the app will collect the waymark instructions and pictures, mapping at several zoom levels and information for any directory entries near the walk. The download can be quite large and may take several minutes. If it fails the app will try again until the map is all downloaded, but will give a warning if the internet connection is lost altogether.

As a subscriber you are able to choose the type and detail of the mapping. You can choose to download 'overview' mapping with ‘no zoom’ which will give you a single layer of mapping. This may be suitable if you are using another mapping app to follow the route and just want the waymark instructions.

If you choose to add an extra zoom level to your mapping to get more detail note that this will increase download time significantly. The standard setting gives you OS Explorer mapping at a little larger than a real paper map. The extra zoom doubles the size of this mapping on screen.

You may choose to have ‘street’ mapping instead of the OS Landranger and Explorer maps. This mapping is actually better for urban walks and comes with the higher zoom level as well, to show street names and greater detail. Remember to change it back on your next walk if it is a countryside one.

Once downloaded a walk can be followed without your being online.

You do not need to be online to follow a walk. All the walk details and map are saved for offline use.

When following a walk you can swap quickly between the waymark and map screen, using the middle two choices from the green menu at the top. Selecting the button to 'View on map' swaps to the map screen and centres the map on that waymark.

The map retains the chosen zoom level on the map until you quit the walk and open it again from your saved walks.

Use the white left and right arrows to go from one waymark to the next, or back to the previous one. On most devices you can swipe as well.

The OS grid reference is shown as a 6 or 10 figure reference, depending on the preferences you have set in Settings.

To see your position on the map you need to turn on location on your device. You can choose between two location display styles in Settings. The standard style is a simple red ring with your current position in the middle. If your device has an in-built compass you can choose the style with a compass indicator. Note that this the direction your device is being held in, not the direction you are walking.

Zoom in and out using the + and - buttons top left of the map. Touch a waymark icon to take you to the waymark screen for that waymark.

There are three functions at the bottom of the map:
‘Centre walk’ centres the map on the average position of all the waymarks. It can be useful if the GPS location is off the map.
‘Centre GPS’ centres the map on the current GPS location
‘Toggle Waymarks’ allows you to temporarily hide the waymark positions on the map. It can be useful if the waymark is covering a piece of map you want to see.

The directory shows a list of Walkingworld members near to the walk you are viewing. The list is sorted into categories such as 'Accommodation' and 'Outdoor shops'. Select the member and you can see more information about their business, including (if the member has given them) the email address, website links and contact numbers. A map shows their location.

Walk comment
You can post a comment on a walk by selecting the 'Add Comment' button. This is a simplified version of the comments on the Walkingworld website where you can choose a type of comment (such as a 'navigation correction' or 'dog friendly' comment). We will assume a comment is meant to be made public unless you say otherwise, and we'll make it a 'dog friendly' comment if it is about dogs. If it really is a message just to the Walkingworld administrators please say so in the comment and we'll keep it private.

You don't need to mention which walk it is, as we will be notified which walk you have made the comment on. Don't forget to select the number of stars for the walk rating.

Comments can only be posted if you have an internet connection.

Waymark change report
You can also submit a report on an individual waymark, including a picture if you wish. Select 'Report changes' at the bottom of each waymark. The 'New picture' button allows you to take a photograph or select one from your gallery. Make amendments or add notes to the instructions. When submitting you will be asked if you are still at the location. If you are and have a data connection the app will get your co-ordinates and upload them with your report. If you have no signal you can submit a report later without the co-ordinates.

Note that when you submit a report you give us the right to use your picture and words. We are very grateful for these reports which help other Walkingworld members to follow the routes much more easily.

The Settings screen displays your chosen preferences for units, OS grid reference display, your walk speed and a percentage you can allow for breaks on walks. The last two are used to estimate a duration for the walks, using a combination of walk speed, height gain and any breaks (the estimate is known as Naismith’s Rule). A default speed of 4km/hr is used but you can change this to any whole number between 1 and 10.

The preferences are changed on the website and apply to walks shown on the website as well as on the app. A button below the preferences takes you to the page on the website where you can change your preferences. Note that you need to be online to make changes.

The final display shows your current subscription status.

You can install the app on up to four devices for each Walkingworld member account. If you have reached this limit and one of your devices, say, is no longer in use you can clear all your registered devices. Go to Settings and then 'Change your preferences'. After clearing your devices the first four devices you use will be registered again.

If you no longer want to be a member of Walkingworld we can delete your acccount. Please note it is irreversible. Please send an email to support@walkingworld.com from the email address used for your account asking for your Walkingworld account to be deleted. We will confirm deletion within 7 days.

Map screen sluggish
On Apple phones the map is sluggish and sometimes disappears if the device is set to display in 'zoomed' mode (which makes menus etc bigger). You can change this in device settings under your account.

Walks and maps don't download
Check that your device is not set for 'Low Data' and turn off the VPN if using one.

Apple subscription does not register
If your device does not update to a full Walkingworld subscription account see section on 'Apple in-app subscriptions' above.

Contact us
Tell us about any problems by using the Contact Us form on the Walkingworld website.

Terms and Conditions

Terms of Use
1. Access to and use of this site and app (The Service) is provided by Walkingworld subject to the following terms and conditions (Terms and Conditions).

2. Use of The Service constitutes your acceptance of these Terms and Conditions which take effect when you first use The Service.

3. Walkingworld reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of The Service after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

4. Whilst Walkingworld endeavours to ensure that The Service is normally available 24 hours a day, Walkingworld will not be liable if for any reason The Service is unavailable at any time or for any period. Walkingworld does not guarantee the functions contained in The Service will be uninterrupted or error-free, that The Service or its server will be free of viruses or other harmful components, or defects will be corrected even if Walkingworld is aware of them.

5. Access to The Service may be suspended temporarily or permanently and without notice. Walkingworld may terminate use of The Service with or without cause at any time and effective immediately, at Walkingworld's sole discretion. Walkingworld shall not be liable to the user or any third party for termination of service.

6. Whilst Walkingworld endeavours to ensure that the information on The Service is correct, no warranty, express or implied, is given as to its accuracy and Walkingworld does not accept any liability for error or omission.

7. Part of The Service contains materials submitted to Walkingworld by third parties. Third parties are responsible for ensuring that materials submitted for inclusion comply with national and foreign law. We cannot guarantee the accuracy of this material and expressly disclaim any responsibility for error, omission or inaccuracy in the material. We also expressly disclaim any liability for direct and indirect losses however caused through reliance on the material contained on The Service or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein.

8. Walkingworld shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use The Service, or any material contained in it, or from any action or decision taken as a result of using this site, the app or any such material.

9. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

10. Nothing in this agreement shall limit Walkingworld's liability for death or personal injury caused by its negligence. This agreement does not affect or prejudice your statutory rights.

11. These Terms and Conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction for hearing any dispute arising under this agreement.

12. The failure of Walkingworld to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

13. The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect.

Proprietary Rights
You acknowledge and agree that the entire content, design and the selection and arrangement of the content and material contained in The Service, including but not limited to text, software (including applets), music, sound, photographs, graphics, video, page layout, is protected by copyrights, trade marks, service marks, patents, or other proprietary rights and laws. You acknowledge and agree that you are permitted to use this material and information only on the bases expressly set out below and any use such as but not limited to: copying, reproducing, transmitting, distributing, or creating derivative works of such content or information is prohibited without the prior express written authorisation of Walkingworld.

You are permitted to print and download extracts from The Service only on the following bases:

a. use of documents and related graphics is for personal use only;

b. any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use;

c. no documents or related graphics from The Service are to be modified in any way;

d. no part of The Service may be reproduced or stored in any public or private electronic retrieval system or service without Walkingworld's prior written permission.

Any rights not expressly granted in these Terms and Conditions are reserved to Walkingworld.

Membership Accounts
Certain content in The Service is only accessible to members who have paid an annual subscription or bought an individual walk for a payment. This content is for the personal use of the account holder only. You must not share your account details with anyone else.

For the purposes of this agreement, the account holder is an individual or, if specified in the membership account, two people living at the same address.

If you are not satisfied with our subscription service or with the details provided for an individual walk purchase, under our guarantee you may request the refund of your subscription payment or individual walk payment at any time up to a year after the payment. We will refund your payment within five days.

Purchases of physical items
1. You will have an opportunity to check and correct any input errors in your order up until you submit your order. After submitting an order we will give you a reference number and details of the products you have ordered. We will send the details to you in an e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we confirm delivery of your order.

We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know.

2. All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable. You may choose to convert the payment into Euros or US Dollars before making payment.

The total cost of your order will be set out clearly in your shopping basket before you submit your order.

Prices, offers and products are subject to availability and may change before we accept your order.

We work hard to ensure that information on this site is accurate. However errors can occur. If we discover an error in the price or description of a product you have ordered, we will ask you whether you wish to continue with your order or cancel it.

3. The cost of delivery within the UK mainland is calculated when you complete your order and before you make payment. Where stated in the product description delivery to the UK mainland may be included. For deliveries outside the UK mainland we will advise you of the cost before despatch and give you the option to cancel your order, should you not wish to pay the delivery charge.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. Postal and courier deliveries within the UK mainland should arrive within 10 working days of placing your order.

We do everything we can to meet the specified delivery times. Occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Walk Contributors

1. When you submit a walk to Walkingworld, you assign to Walkingworld the right to use your pictures, instructions and descriptions, on the Walkingworld web site and in the app. You agree that Walkingworld can modify this information and make editorial revisions.

2. You acknowledge that the words and pictures you submit to Walkingworld are entirely your own and have not been copied from anywhere else, for instance from a guidebook.

3. Walkingworld undertakes to pay you commission for each time your walk is downloaded. Commission is paid from a share of the subscriptions paid by members for downloading walks. Details of this scheme are published on the site.

4. Walkingworld reserves the right to not publish a walk or to remove it from the database.

5. Walkingworld will attempt to ensure that your walk reaches the standard required to be in the database; however Walkingworld cannot guarantee acceptance of any walk into the database. Walkingworld's decision on whether a walk is acceptable or not is final.

6. Walkingworld will endeavour to complete a walk submitted by you as quickly as possible. Walks submitted with digital mapping or GPX files will be processed more quickly. However walks may take several weeks to be completed and accepted into the database.

Privacy and security

Walkingworld conforms to the UK Data Protection Act 1998. We follow strict security procedures in the storage and disclosure of information which you have supplied to us. Walkingworld is committed to protecting and respecting your privacy. We do not sell, trade, or rent your personal information to others. We do not share your personal details with any third parties, including advertisers or partners.

We use your personal information solely to create your member profile and administrate your activities on the site, for instance when you download or contribute walks. We store your personal profile and a record of the walks you have downloaded, either on the site or to the Walkingworld app.

Walkingworld also offers a free newsletter as a service to members, based on your voluntary subscription. You can elect not to receive email newsletters from us by accessing the My Walkingworld section of the site or clicking the link to unsubscribe at the bottom of each newsletter.

In common with most organisations, we share aggregate information about our users with our business partners and other third parties. This information shows user activity as a whole rather than on an individual basis and cannot be used to individually identify you.

The Walkingworld app accesses your location if you enable location services on your device (for instance by turning on the GPS). Your location data is only used for walk searches and for displaying your position on a map. We do not permanently store your location data in the app or pass it to our server.

Walkingworld offers the ability to change the personal information stored in your profile. This can be done in the My Walkingworld section of the site. If you have any difficulties in amending information, or if you wish us to delete your personal informaton completely, please contact support@walkingworld.com. Please note that if we delete your personal information you will no longer be able to access your account.

You are also able to request a complete record of the information we hold on you, free of charge. We will supply this within 30 days in CSV format. In your request you must supply us with the email address with which you are registered on the site. We will verify this email address before providing you with a record of the information we hold on you.

Cookies

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site. We do this to enable you to log in to the site automatically and to maintain necessary information about your visit while you are using the site.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


Walkingworld is published by Walkingworld Ltd, Tufton Lodge, Barras, Kirkby Stephen, Cumbria CA17 4JD, U.K.
Company registered in England no. 4238704 VAT: 847 1723 15